Finding important information on the configuration pages
Certain information, such as the firmware date codes, the IP address, and the e-mail gateways, is
especially helpful while servicing the MFP. This information is on the various configuration pages.
Table 7-20 Important information on the configuration pages describes where to look for this
information.
Table 7-20 Important information on the configuration pages
Type of information Specific information Configuration page
Firmware date codes
When you use the remote firmware
upgrade procedure, all of these firmware
components are upgraded. For more
information see Upgrading the firmware.
DC controller date code Look on the main configuration page,
under “Device Information.”
Copy board version (CPB) Look on the main configuration page,
under “Device Information.”
Scan board version (SCB) Look on the main configuration page,
under “Device Information.”
Main firmware datecode Look on the main configuration page,
under “Device Information.”
Stapler/stacker or 3-bin mailbox
firmware datecode
Look on the paper-handling
configuration page, under “Product
Name.”
Modem firmware version (when a fax
accessory is installed)
Look on the fax accessory page,
under “Hardware Information.”
Embedded Jetdirect firmware version Look on the embedded Jetdirect
page, under “HP Jetdirect
Configuration.”
E-mail gateway information
E-mail gateway addresses appear only if
the MFP is configured for sending to e-mail.
If you are using the embedded e-mail
function, addresses should be shown for
the LDAP and SMTP gateways, and the
digital sending server address should be
blank.
If you are using the optional HP Digital
Sending Software, the LDAP and SMTP
addresses should be blank, and an address
for the digital sending software should be
shown.
LDAP gateway Look on the main configuration page,
under “Installed Personalities and
Options.”
SMTP gateway Look on the main configuration page,
under “Installed Personalities and
Options.”
HP MFP digital-sending server Look on the main configuration page,
under “Installed Personalities and
Options.”
Accessories and internal storage
All optional devices that are installed on the
MFP should be listed on the main
configuration page.
In addition, separate pages print for the
optional paper-handling devices and the fax
accessory. These pages list more-detailed
information for those devices.
Internal-disk model number and
capacity
Look on the main configuration page,
under “Installed Personalities and
Options.”
Internal fax (presence) Look on the main configuration page,
under “Installed Personalities and
Options.”
Embedded HP Jetdirect model
number
Look on the main configuration page,
under “Installed Personalities and
Options.”
Total RAM Look on the main configuration page,
under “Memory.”
Tools for troubleshooting 415
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