Availability of support and service
Around the world, HP provides a variety of service and support options for purchase. The availability
of these programs will vary depending upon your location.
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services vary by location.
Contact HP Customer Care or go to
www.hp.com/services/carepack to determine the services that
are available and for more information about maintenance agreements. In general, the MFP will have
the following maintenance agreements:
Priority Onsite Service
This agreement provides 4-hour service response to the customer's site for calls made during normal
HP business hours.
Next business day
This agreement provides next-business-day service, Monday through Friday. This service agreement
comes standard with the MFP for a period of one year. The customer can purchase an extension of
this agreement.
Installation and maintenance-kit replacement
An HP-authorized service or support provider will come to the customer's site to install the MFP or to
replace the maintenance kits.
42 2 Service approach
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