Image Formation Troubleshooting
—
Table 7-18
Blank (White) Page
POSSIBLE CAUSE
RECOMMENDED ACTION
OCCASIONAL BLANK PAGES:
1, Software Configuration. Make sure the application software is not
sending incorrect page length requests,
or extra page eject commands.
2. Network Configuration, Some sharing Check with the Network Administrator.
devices on networks may generate a
blank page as a separator.
3. Multiple Feeds. Theprinter maybe
Remove the paper from the paper
feeding two or more pages at once be- cassette and fan the edges of the paper
cause the paper is difficult to separate. to separate the pages. Refer to “Media
Specifications” in Chapter 2 to ensure
paper meets recommendations.
ALL PAGES BLANK:
1. Sealing tape left in toner cartridge. Remove the sealing tape.
2, Empty or defective toner cartridge.
If unsure, weigh the cartridge:
Full weight = 852 grams (30.1 OZ)
Empty weight = 730 grams (25,8 OZ)
Perform the “Drum Rotation Functional
Check’ described later in this chapter or try a
known good toner cartridge, Replace the
toner cartridge ifnecessarv.
3. Defective or contaminated Transfer
Check roller installation and contact.
Roller. Without a functional Transfer
Perform the “Half Self Test Functional
Roller, toner cannot be pulled from the Check described later in this chapter. If
photosensitive drum to the paper.
there is an image on the drum, but not
on paper, replace the Transfer Roller.
4, Laser/Scanner door not opening
1. Remove and re-seat the toner
properly.
cartridge.
2, Check the Laser/Scanner shutter door
for proper operation. If defective,
replace the Laser/Scanner Assemblv.
(continued on next page)
7-24
To Next Page
Loading...