Symptom Possible Cause Recommended Action
Printer is not responding;
the system is locked up.
The page is too complex for
the printer’s memory capacity.
Free up disk space on your computer or defragment the
drive.
Enable “Print Manager in Windows 3.1x systems” on your
PC.
Run fewer software programs at the same time on your
PC.
Do not perform I/O or processor-intensive tasks on your
PC while printing (e.g., sending a fax or playing a video).
Window message reads:
“No Toner or Door Open.”
The toner cartridge is not
installed completely.
The printer door is open.
On the all the toner cartridge, then close the door
securely.
Close the door securely.
Reset the printer by unplugging the power cord and then
plugging it back into the electrical outlet.
5
Troubleshooting
EN Troubleshooting and Maintenance 5-7
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