Symptom Category Recommended Action
PaperPort is out of available system
memory. Please close some other
application(s) and select Retry to proceed,
or select Cancel to close PaperPort.
There is not enough available memory to
complete this operation. Please see
PaperPort Help or the Troubleshooting
section of your User’s Guide.
Memory These errors can be caused by low memory, insufficient
system resources, or too few file handles.You should have
at least 8 MB of available memory and 50% of your system
resources. Note that your computer should have 8 MB of
physical RAM (not virtual memory) to use the OCR link.
To make more memory, resources, or file handles available,
try the following:
PaperPort cannot receive printed pages.
System memory may be low. Try exiting
from other applications.
• Create a permanent swap file in the Virtual Memory
section of the 386 Enhanced Control Panel. Use the size
suggested in the dialog box. Make sure you have at least
20 MB of available space on the selected drive.
• Quit any other applications that are running. If there are
any items in your Startup program group, remove them
and restart Windows.
• If you are using a computer with less than 6 MB of
physical memory, limit the SmartDrive cache for Windows
to 256K or 128K. To do this, edit your AUTOEXEC.BAT
file. Change the second number in the line
DEVICE=CKSMARTDRV.EXE to 256 or 128.
• Before Windows starts, check the amount of memory
available by typing MEM at the DOS prompt. The largest
executable program size should be at least 450K. If it
isn’t, see your DOS and Windows documentation for
information about optimizing memory.
• Try increasing by 20 the line FILES= in your
CONFIG.SYS file to increase the number of file handles.
Restart your computer.
PaperPort cannot use the file <file name>
because it is damaged.
Disk and File An item or a page in a stack can be damaged if your
computer is shut down while the PaperPort software is
running or if the PaperPort software is shut down in any
way other than by a normal exit. Attempt to repair this file by
running MAXFIX.EXE. Follow the instructions on the
screen.
PaperPort cannot use the link <link name>
because it is either damaged or
incompatible with the current software
version.
Link Try reinstalling the linked application. If the problem
persists, contact HP to see if an update is available for the
link.
PaperPort has detected that the support
file MAXLINK.DLL has been overwritten by
a recently installed link. Please install
PaperPort again to install the correct
MAXLINK.DLL.
Link If you install a supported linked application that has an
older version of MAXLINK.DLL, it may overwrite the newer
version in the PaperPort directory. Reinstall the PaperPort
software and the correct version of this file will be properly
installed.
PaperPort is busy and cannot be closed
right now. Please wait until the current
operation has finished, or close all
PaperPort dialog boxes and try again.
General The PaperPort software is busy processing. Wait one or
more minutes, and then try quitting the PaperPort software
again.
PaperPort is currently busy and cannot
accept the printed item. Please close any
open PaperPort dialog boxes before trying
again.
General Close any open PaperPort software dialog boxes and try
again.
PaperPort is currently busy and cannot
complete this operation. Please close any
open PaperPort dialog boxes before trying
again.
General Close any open PaperPort software dialog boxes and try
again.
Please specify the name of your Fax
software before using the Fax link.
Link You must select the fax software driver by choosing
Preferences from the Edit menu, and under Category,
select the Fax or generic fax icon.
5-12 Troubleshooting and Maintenance EN
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