Symptom Category Recommended Action
The Desktop file is either damaged or
missing.PaperPort will continue with a new
Desktop.
Desktop The desktop file contains information you need for
accessing the items on the Desktop. If this file is damaged,
you may be able to fix it with the MAXFIX utility. Run
MAXFIX.EXE and then follow the instructions on the screen.
The desktop file can be damaged if your computer is shut
down while the PaperPort software is running or if the
PaperPort software is shut down in any way other than by a
normal exit. If the PaperPort software can restore the
desktop file, it will continue normally. Otherwise, see the
support pages at the front of this manual for support
options.
The image data being unpacked is
damaged.
General If you get this message while scanning, try scanning the
item again. If you get this message while importing a file,
the file may be damaged or there may be a disk error. You
can run a disk diagnostic utility to investigate this or run
MAXFIX.EXE.Follow the instructions on the screen.
The calibration of exposure time failed. The HP LaserJet Companion has failed a critical step in the
recalibration process. Repeat the recalibration process.See
“Recalibrating the HP LaserJet Companion” later in this
chapter. If the message occurs again, the HP LaserJet
Companion has failed and requires repair or replacement.
See appendix B, “Warranty and Support Information.”
The system is too busy to accept a page
from your scanner. Please scan this page
again.
General Your computer was busy doing something else, so the HP
LaserJet Companion could not communicate with the
PaperPort software. In most cases, scanning again will
succeed. If not, quit other applications and try scanning
again.
This item contains one or more
annotations that cannot be displayed by
this version of PaperPort.
General The item contains one or more annotations created by a
later version of the PaperPort software than the one you are
using.You can view all the annotations by upgrading your
version of the PaperPort software. To upgrade, contact HP
Customer Support (see appendix B).
Too many files were found. Please enter a
different starting directory or file name and
try the search again.
General The PaperPort software found more files than it can display.
Enter a different search criteria that will limit the search to a
smaller number of files.
Your OCR software was not able to
process the selected pages.
Link This error can be caused by a low-memory condition or a
problem with the OCR software. For more information about
making more memory available, see the memory
messages in this chapter.
5
Troubleshooting
EN Troubleshooting and Maintenance 5-13
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