HP LaserJet 6L Printer and
Companion Installation Problems
If you are having installation problems, check the following table. Also,
you can refer to online help by selecting Help on your menu bar.
Symptom Recommended Action
Window message during
installation reads: “File in Use.”
Quit all software.
Remove all software from the Startup group and then restart
Windows. Reinstall the printer drivers.
Cannot install the printer drivers. Try the Alternative Installation as described in chapter 1.
Bidirectional communication
between printer and computer has
not been established during
installation.
The cable is not bidirectional. Use only a high-quality IEEE-1284
compliant parallel cable.
The cable is loose, or not directly connected.
In Windows 3.1x, open the Control Panel and Printers. Select
HP LaserJet 6L and click Connect. Be sure that the correct
port has been selected and that “Fast Printing Direct to Port” is
check.
Note: If any of the above apply, choose skip and continue
installation.
Your computer cannot read the
installation disks.
Check for the proper floppy drive (e.g., A: or B:).
Check the disks for damage.
Copy disks to the hard drive; then install from your hard drive.
Windows fails to restart. If Windows fails to restart when you choose Restart Windows
at the end of the installation, the installation has not been
successful and the PaperPort software will not work. This
includes cases in which the system “hangs” or “freezes” or exits
to DOS. Reboot your computer, and then try running the
installation program again. If the problem occurs again, quit
Windows. At the DOS prompt, change to the Windows System
directory by typing CD C:\WINDOWS, and press [Enter].Type
PPUPDATE, and press [Enter]. This completes the installation.
Note: The PaperPort software does not support Windows NT,
OS/2, or Windows running under OS/2 (Win-OS/2).
During installation, you get the
message “HP LaserJet 6L printer
has not been found.”
Check the power cord connections and power source.
Make sure you are using a high-quality IEEE-1284 compliant
parallel cable.
If, after checking these items, you still see the
“HP LaserJet 6L printer has not been found” message, click
Continue to proceed with the PCL driver installation.
If the installation could not be successfully completed, see the
Alternative Installation instructions in chapter 1.
5-14 Troubleshooting and Maintenance EN
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