Symptom Possible Cause Recommended Action
Blank Pages
(All Pages)
The toner cartridge may be improperly
installed.
The toner cartridge may be completely
out of toner.
The printer may need to be serviced.
Make sure you removed the entire length
of the sealing tape from the toner
cartridge before you installed it. See
“Installing the HP LaserJet Toner
Cartridge” in chapter 1.
Replace the toner cartridge. See
“Accessories and Supplies Information”
in appendix B.
Try printing a self-test page as described
earlier in this chapter. If the page is still
blank, the printer may need service. See
the support pages at the front of this
manual for support options.
Print is
misaligned on
the page
(Skewed pages).
The Paper Input Bin may be too full.
The paper guides may not be adjusted
properly.
The paper’s weight or surface finish may
not meet HP’s specifications.
Try removing some of the paper.
Be sure to center the paper with the
paper guides. Also, verify that the guides
are not adjusted too tightly or too loosely
against the paper.
To order HP’s paper specification guide,
see “Accessories and Supplies
Information" in appendix B.
5
Troubleshooting
EN Troubleshooting and Maintenance 5-19
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