Solving Scanned Image Problems
Symptom Recommended Action
Scanned images are too light or too
dark.
Adjust the brightness sensitivity in the PaperPort software
settings. See “Adjusting Copy and Scan Quality” in chapter 3.
Scanned images have unwanted
lines through them.
Recalibrate the HP LaserJet Companion to improve the image
quality. For more information on recalibrating the HP LaserJet
Companion, see “Recalibrating the HP LaserJet Companion”
later in this chapter. If this does not eliminate unwanted lines,
there may be ink, glue, corrective fluid, or some other substance
on the HP LaserJet Companion’s image sensor. For more
information on cleaning the HP LaserJet Companion, see
“Cleaning the HP LaserJet Companion” later in this chapter.
Scanned text is not clear. Perform the following steps to clear up the text:
1. Adjust the image brightness in the PaperPort software
Settings.
2. Make sure that the scan mode is set to Letter.
3. Recalibrate the HP LaserJet Companion. For information on
recalibrating the HP LaserJet Companion, see the
“Recalibrating the HP LaserJet Companion” section in this
chapter.
Printing Problems with Scanned Items:
Direct copies will not print.
If you try to make a direct copy and the printer is out of paper,
has a paper jam, or has some other condition that has sent the
printer offline, then the scan will continue when you clear this
condition.
If you try to make a direct copy and the printer’s Front Panel
lights are off, press the Front Panel button to wake up the
printer, then press [To[Printer] to resume the scan. If you press
[To[Printer] and the printer is not connected to the HP LaserJet
Companion, press [To[PC] to send the scan to the computer.
If direct copies still do not print, reset the HP LaserJet
Companion by disconnecting and reconnecting the power
supply. If the problem persists, refer to the customer service
information in appendix B, “Warranty and Support Information.”
Images are reduced in size. If necessary, the PaperPort software automatically reduces the
size of the image to fit it on the page. For example, if you scan
an 8.5 by 11 inches (21.6 by 27.9 cm) page, then the image in
PaperPort software will be 8.5 by 11 inches (21.6 by 27.9 cm)
from edge to edge. However, most printers cannot print right up
to the edge of the paper.
Images will not print.
The HP LaserJet Companion does not support network printers
for direct copies. To make copies using the Direct Copy feature,
the printer must be connected directly to the HP LaserJet
Companion.
Make sure that the HP LaserJet 6L printer and the HP LaserJet
Companion are plugged into a power strip outlet, and that the
outlet is receiving power.
5-20 Troubleshooting and Maintenance EN
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