HP LaserJet 6L - Page 93

Symptom Recommended Action
Lotus cc:Mail link icon
does not appear.
Contact your e-mail system administrator. The link to Lotus cc:Mail requires a
Lotus cc:Mail file called VIM (Virtual Interface for Messaging).
NOTE: VIM files were not shipped with Lotus cc:Mail versions prior to 2.0, but
they can be downloaded from the cc:Mail forum on CompuServe and from the
Lotus cc:Mail bulletin board service (BBS).
•If the VIM files are installed but the cc:Mail link still does not appear, check
your WIN.INI file for the line
SMI=1 in the section [Mail] and the entry
Program Path=<path> in the section [cc:Mail].
•Check this directory for the presence of these VIM files: CCEDIT.DLL,
CCUTIL.DLL, VIM.DLL, SMI.DLL, CCSMI.DLL, CHARSET.DLL,
COMDLG.DLL, MAILENG.DLL, MEMAN.DLL, CDVIM.DLL, VERINFO, and
README.TXT.
If any of these files are missing, cc: Mail has not been properly installed in this
directory. Try reinstalling it.
Microsoft Mail link icon
does not appear.
The Microsoft Mail link requires the file MAPI.DLL. Check the following items
to verify this file is in the correct place:
•Make sure that the path to this file, which is usually C:\MSMail, is included in
the path statement in your AUTOEXEC.BAT file.
•The WIN.INI file must include the line MAPI=1 in the [Mail] section.
Note:Installing Novell GroupWise will overwrite MAPI.DLL, making Microsoft
Mail unavailable.
WordPerfect Office link
icon does not appear.
1. Make sure that the file WPC.INI in your Windows directory contains the line
WPOF=<path>\ofwin.exe (where <path> represents the location of
OFWIN.EXE) in the [AppServer] section.
2. Make sure that the file WIN.EXE is in the specified path. If it is not, check
with your network or system administrator.
Note: If Novell GroupWise has been installed, the WordPerfect Office link will
disappear. Novell GroupWise is an upgrade to the WordPerfect Office.
Da Vinci eMAIL link
icon does not appear.
1. From the Edit menu, choose Preferences. The PaperPort Preferences
dialog box appears.
2. Click the Da Vinci icon in the Category area.
3. Type the path for the Da Vinci EMAINWIN.EXE file.
4. Run Da Vinci eMAIL at least once on your computer before running the
PaperPort software so the link icon appears.
5-24 Troubleshooting and Maintenance EN