Solving HP LaserJet Companion
Import and Export File Problems
“Import Fax for WinFax PRO 4.0” does not appear
in the File menu.
Check your WIN.INI file for the line Fax Path=<path> under the
section[winfax], and then check this path for the file STATUS.FTM. If
either is missing, try reinstalling WinFax PRO.
Exported files expand in size when opened in a
paint program.
Many paint programs ignore the dpi resolution information in BMP, PCX,
and TIF files.These programs assume that the resolution of the file is the
same as the current screen resolution. Because these files actually
contain more information than the screen can display, they grow in size.
The following are some possible solutions:
Instead of using the Export command, you can open the item in Page
View, copy the information, and then paste it into the program you want
to use or into a new file in a paint program. You can also open the file in
a graphic’s program that accurately reads the dpi resolution contained in
the file.
Unable to import a file.
Check whether the file you want to import is saved in an appropriate
format, such as BMP, PCX, or TIF. If it is none of these formats, select
the file type you want and try importing the file again.
You can also try opening the file in a paint program and saving it as a
BMP file under a new file name. Open the new file in the PaperPort
software.
5
Troubleshooting
EN Troubleshooting and Maintenance 5-25
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