Printer Status Response Solution(s)
Printer is not
responding.
Command prompt (c:\)
returned.
Disconnect, then reconnect the parallel cable at
both ends.
Ensure a direct connection to the printer.
Hold down CTRL, then press and release Break
to free the keyboard.
Trying using a different parallel cable
(IEEE-1284), parallel port, or both.
Data light comes on;
Ready light flashes.
Printed text is not
legible, or random
characters are
occurring on the page.
Command prompt (c:\)
returned.
Disconnect, then reconnect the parallel cable at
both ends.
Ensure a direct connection to the printer.
Trying using a different parallel cable
(IEEE-1284), parallel port, or both.
Data light comes on;
Ready light flashes.
Only one line of text
prints or all text is on
one line.
Command prompt (c:\)
returned.
Disconnect, then reconnect the parallel cable at
both ends.
Ensure a direct connection to the printer.
Trying using a different parallel cable
(IEEE-1284), parallel port, or both.
Text files print. Graphic
files do not print or
print garbage.
No error messages.
All appears ok.
Disconnect, then reconnect the parallel cable at
both ends.
Ensure a direct connection to the printer.
If copying a graphic file, type the following
command at the command prompt:
copy filename LPT1
where
filename
is the name of the graphic file.
(Be sure to leave a space before and after the file
name.)
Try using a different parallel cable (IEEE-1284),
parallel port, or both.
5
Troubleshooting
EN Troubleshooting and Maintenance 5-27
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