Problem Cause Solution
Toner smears appear on the
media.
The media might not meet HP
specifications.
Use media that meets HP
specifications.
If toner smears appear on the
leading edge of the paper, the
media guides are dirty, or
debris has accumulated in the
print path.
Clean the media guides and
the paper path.
The toner smears easily when
touched.
The device is not set to print on
the type of media on which you
want to print.
In the printer driver, select the
Paper tab and set Type is to
match the type of media on
which you are printing. Print
speed might be slower if you
are using heavy paper.
The media might not meet HP
specifications.
Use media that meets HP
specifications.
The paper path might need
cleaning.
Clean the device.
Marks repeatedly appear at
even intervals on the printed
side of the page.
The device is not set to print on
the type of media on which you
want to print.
In the printer driver, select the
Paper tab and set Type is to
match the type of paper on
which you are printing. Print
speed might be slower if you
are using heavy paper.
Internal parts might have toner
on them.
The problem typically corrects
itself after a few more pages.
The paper path might need
cleaning.
Clean the device.
The fuser might be damaged or
dirty.
Clean using instructions in
HP Toolbox.
Contact HP Customer Care.
See
HP Customer Care or the
support flyer that came in the
device box.
A print cartridge may have a
problem.
To determine which cartridge
has a problem, print the PQ
diagnostics page from
HP Toolbox.
112 Chapter 9 Problem solving ENWW
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