Problem Cause Solution
Marks repeatedly appear at
even intervals on the unprinted
side of the page.
Aa
a
Internal parts might have toner
on them.
The problem typically corrects
itself after a few more pages.
The paper path might need
cleaning.
Clean the device.
The fuser might be damaged or
dirty.
Clean using instructions in
HP Toolbox.
Contact HP Customer Care.
See
HP Customer Care or the
support flyer that came in the
device box.
The printed page contains
misformed characters.
The media might not meet HP
specifications.
Use a different paper, such as
high-quality paper that is
intended for color laser printers.
If characters are incorrectly
formed so that they produce a
wavy effect, the laser scanner
might need service.
Verify that the problem also
occurs on the Configuration
page. If so, contact
HP Customer Care. See
HP Customer Care or the
support flyer that came in the
device box.
The printed page is curled or
wavy.
The device is not set to print on
the type of media on which you
want to print.
In the printer driver, select the
Paper tab and set Type is to
match the type of paper on
which you are printing. Print
speed might be slower if you
are using heavy paper.
The media might not meet HP
specifications.
Use a different paper, such as
high-quality paper that is
intended for color laser printers.
Both high temperature and
humidity can cause paper curl.
Check the device environment.
Text or graphics are skewed on
the printed page.
The media might be loaded
incorrectly.
Make sure that the paper or
other print media is loaded
correctly and that the media
guides are not too tight or too
loose against the stack. See
Loading trays.
The media might not meet HP
specifications.
Use a different paper, such as
high-quality paper that is
intended for color laser printers.
ENWW Print problems 113
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