6 Troubleshooting the HP Jetdirect Print
Server
This chapter describes how to diagnose and correct problems associated with the HP Jetdirect print
server.
A flowchart guides you to the correct procedures for troubleshooting the following:
■ Printer problems
■ HP Jetdirect print server problems
■ Network-related problems
To troubleshoot your HP Jetdirect print server, you may need the following items:
■ A Jetdirect configuration page (see
HP Jetdirect Configuration Page)
■ A Printer Configuration or Diagnostic Page
■ Documentation that came with your printer
■ The diagnostics tools and utilities provided with your network operating system (for example,
Novell NetWare utilities, TCP/IP utilities, or network printer management applications such as HP
Web Jetadmin)
NOTE For frequently asked questions on using the HP Jetdirect print server, visit:
http://www.hp.com/support/net_printing.
Resetting to Factory Defaults
Parameters on the HP Jetdirect print server (for example, the IP address) can be reset to factory
default values using the following procedures:
The HP Jetdirect print server can be reset to factory defaults when a cold reset is performed on the
printer. A cold reset clears all data from the printer memory and sets all the defaults to factory settings.
CAUTION Be sure to print a Jetdirect configuration page before performing a cold reset.
Resetting the printer will clear all data from the printer memory and reset all printer settings,
including network configurations, to their factory default values. After a cold reset, users may
be affected due to changes in user-specified printer settings. Network systems may lose their
connection to the printer.
ENWW Resetting to Factory Defaults 65
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