HP LaserJet Enterprise 500 color MFP M575 Series - Page 303

Recommended action
1. Perform the laser/scanner component tests in the Troubleshooting menu.
2. Depending on the test results, perform one of the following steps:
●
If the cyan or black component tests showed a rotational failure, reconnect the connectors of
the cyan/black scanner motor (J41 and J72) and the DC controller PCA (J111).
●
If the yellow or magenta component tests showed a rotational failure, reconnect the
connectors of the yellow/magenta scanner motor (J40 and J71) and the DC controller PCA
(J110).
3. Replace the cyan and black laser-scanner assembly or the yellow and magenta laser-scanner
assembly.
52.<XX>.00 Error To continue turn off then on
Description
A scanner rotation error has occurred.
Recommended action
1. Turn the product off and then on.
2. Perform the laser scanner component tests in the Troubleshooting menu.
3. Depending on the test results, perform one of the following steps:
●
If the cyan or black component tests showed a startup failure, reconnect the connectors of the
cyan/black scanner motor (J56 and J58) and the DC controller PCA (J106).
●
If the yellow or magenta component tests showed a startup failure, reconnect the connectors
of the yellow/magenta scanner motor (J55 and J57) and the DC controller PCA (J106).
4. Replace the cyan and black laser-scanner assembly or the yellow and magenta laser-scanner
assembly.
54.XX.YY Error
Description
A sensor error has occurred.
Recommended action
54.00.03: Environmental sensor failure
1. Turn the product off and then on.
2. If the environment sensor has been removed or replaced check the connector (J2) on the
environment sensor and the connector (J108) on the DC controller PCA.
3. If the error persists, replace the environment sensor assembly.
ENWW
Tools for troubleshooting
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