Recommended action
No action is necessary.
Load Tray 1 [Type] [Size]
Description
Tray 1 is not loaded, but there is not another tray available for the user to use instead.
Recommended action
Load the tray with the requested paper.
Load Tray 1 [Type] [Size] To continue, touch “OK”
Description
Tray 1 is empty.
Recommended action
◦
Load Tray 1 with the requested paper. Or, if paper is already in Tray 1, touch the OK button to
print.
◦
If paper is in another tray, remove the paper and insert it in Tray 1, and then touch the OK button.
Load Tray <X>: [Size]
Description
This message appears even though there is paper loaded in the tray.
Recommended action
1. Load the tray with the requested paper or adjust the paper guides.
2. If the error persists, use the tray paper present sensor test in the Tray/Bin Manual Sensor Test to
verify that the sensor is correctly functioning.
3. Use the tray paper present sensor test in the Tray/Bin Manual Sensor Test to verify that the sensor
is correctly functioning.
4. Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely.
5. Reconnect the corresponding connector:
●
MP tray: Connector (J85, J90) on the MP tray paper out sensor and the connector (J107) on
the DC controller PCA.
●
Input tray: Connectors (J6) on the tray paper out sensor and the connector (J131) on the DC
controller PCA.
●
1 X 500-sheet paper tray: Connector (J55D) on the paper tray paper out sensor and the
connector (J106) on the paper feeder controller PCA.
ENWW
Tools for troubleshooting
301
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