Recommended action
◦
Replace the toner collection unit.
◦
If you wish to have the toner collection unit operate past its estimated capacity, configure the
product to continue printing by using the Manage Supplies menu.
NOTE: This is not a recommended option because of the risk of overfilling the toner collection
unit, which could result in the need to service the product.
Restricted from printing in color
Description
This message displays when color printing is disabled for the product or when it is disabled for a
particular user or print job.
Recommended action
To enable color printing for the product, change the Restrict color use setting in the Manage
Supplies menu.
Roller cleaning is recommended
Description
The product has reached the roller cleaning low count. Clean the ADF rollers to maintain image quality.
Recommended action
1. Open document feeder top cover.
2. Remove any visible lint or dust from the feed rollers and the separation pad using compressed air
or a clean lint-free cloth moistened with warm water.
3. Close the document feeder top cover.
4. On the product control panel, touch the Reset button.
ROM disk device failed To clear touch “Clear”
Description
The specified device failed.
Recommended action
Touch the Clear button to clear the message.
ROM disk file operation failed To clear touch “Clear”
Description
A PJL file system command attempted to perform an illogical operation.
ENWW
Tools for troubleshooting
315
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