Repack the product
If HP Customer Care determines that your product needs to be returned to HP for repair, follow these
steps to repack the product before shipping it.
CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.
1. Remove and retain the print cartridges.
CAUTION: It is extremely important to remove the print cartridges before shipping the product.
A print cartridge that remains in the product during shipping can leak and cover the product
engine and other parts with toner.
To prevent damage to the print cartridges, avoid touching the rollers on them, and store the print
cartridges so that they are not exposed to light.
2. Remove and retain the power cable, interface cable, and any optional accessories.
3. If possible, include print samples and 50 to 100 sheets of paper that did not print correctly.
4. In the U.S., call HP Customer Care to request new packing material. In other areas, use the
original packing material, if possible.
180 Appendix B Service and support ENWW
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