Solve product connectivity problems ....................................................................................... 198
Solve direct-connect problems ................................................................................. 198
Solve network problems ......................................................................................... 198
Poor physical connection ......................................................................... 198
The computer is using the incorrect IP address for the product ...................... 198
The computer is unable to communicate with the product ............................ 199
The product is using incorrect link and duplex settings for the network .......... 199
New software programs might be causing compatibility problems ................ 199
The computer or workstation might be set up incorrectly .............................. 199
The product is disabled, or other network settings are incorrect .................... 199
Solve wireless network problems ............................................................................. 199
Wireless connectivity checklist ................................................................. 200
The control panel displays the message: The wireless feature on this product
has been turned off ................................................................................ 200
The product does not print after the wireless configuration completes ............ 200
The product does not print, and the computer has a third-party firewall
installed ................................................................................................ 201
The wireless connection does not work after moving the wireless router or
product ................................................................................................. 201
Cannot connect more computers to the wireless product .............................. 201
The wireless product loses communication when connected to a VPN ........... 202
The network does not appear in the wireless networks list ........................... 202
The wireless network is not functioning ...................................................... 202
Service mode functions ......................................................................................................... 203
Service menu ........................................................................................................ 203
Service menu settings .............................................................................. 203
Secondary service menu ........................................................................................ 203
Open the secondary service menu ............................................................ 204
Secondary service menu structure ............................................................. 204
Product resets ....................................................................................................... 205
Restore the factory-set defaults ................................................................. 205
NVRAM initialization .............................................................................. 205
Solve fax problems ............................................................................................................... 207
Fax troubleshooting checklist .................................................................................. 207
Fax error messages ............................................................................................... 209
Communication error. ............................................................................. 209
Document feeder door is open. Canceled fax. ........................................... 209
Fax is busy. Canceled send. .................................................................... 209
Fax is busy. Redial pending. .................................................................... 210
Fax receive error. ................................................................................... 210
Fax Send error. ...................................................................................... 211
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