Solve paper-handling problems
Product feeds incorrect page size
Product feeds incorrect page size
Cause Solution
The correct size paper is not loaded in the tray. Load the correct size paper in the tray.
The correct size paper is not selected in the software program or
printer driver.
Confirm that the settings in the software program and printer
driver are correct, because the software program settings
override the printer driver and control panel settings, and the
printer driver settings override the control panel settings.
The correct size paper for the tray is not selected in the product
control panel.
From the control panel, select the correct size paper for the tray.
The paper size is not configured correctly for the tray. Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the paper guides are touching the paper.
Product pulls from incorrect tray
Product pulls from incorrect tray
Cause Solution
You are using a driver for a different product. Use a driver for this product.
The specified tray is empty. Load paper in the specified tray.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Paper does not feed automatically
Paper does not feed automatically
Cause Solution
Manual feed is selected in the software program. Load Tray 1 with paper, or, if the paper is loaded, press the OK
button.
The correct size paper is not loaded. Load the correct size paper.
The input tray is empty. Load paper into the input tray.
Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the rear and width paper guides are touching the
paper.
ENWW Solve paper-handling problems 125
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