5. From the list of printers on your computer, right-click the name of this product, click Properties, and
open the Ports tab.
●
If you are using a network cable to connect to the network, make sure the printer name listed on
the Ports tab matches the product name on the product configuration page.
●
If you are using a USB cable and are connecting to a wireless network, make sure the box is
checked next to Virtual printer port for USB.
6. If you are using a personal firewall system on the computer, it might be blocking communication with
the product. Try temporarily disabling the firewall to see if it is the source of the problem.
7. If your computer or the product is connected to a wireless network, low signal quality or interference
might be delaying print jobs.
The product prints slowly
If the product prints, but it seems slow, try the following solutions.
1. Make sure the computer meets the minimum specifications for this product. For a list of specifications,
go to this Web site: www.hp.com/support/colorljMFPM476.
2. When you configure the product to print on some paper types, such as heavy paper, the product prints
more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not correct for the
type of paper you are using, change the setting to the correct paper type.
3. If your computer or the product is connected to a wireless network, low signal quality or interference
might be delaying print jobs.
ENWW Solve performance problems 133
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