Solve fax problems
This section will discuss the following:
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The product does not pick up paper
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The product picks up multiple sheets of paper
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The document feeder jams, skews, or picks up multiple sheets of paper
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Prevent paper jams from the paper trays
Checklist for solving fax problems
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Several possible fixes are available. After each recommended action, retry faxing to see if the problem
is resolved.
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For best results during fax problem solving, make sure the line from the product is connected directly to
the wall phone port. Disconnect all other devices that are connected to the product.
1. Verify that the telephone cord is connected to the correct port on the back of the product.
2. Check the phone line by using the fax test:
a.
From the Home screen on the product control panel, touch the Setup button, and then touch
the Service menu.
b. Select the Self Diagnostics menu.
c. Select the Run Fax Test option. The product prints a fax test report.
The report contains the following possible results:
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Pass: The report contains all of the current fax settings for review.
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Fail: The report indicates the nature of the error and contains suggestions for how to resolve
the issue.
3. Verify that the product firmware is current:
a. Print a configuration page from the control panel Reports menu to obtain the current firmware
date code.
b. Go to www.hp.com.
1. Click the Support & Drivers link.
2. Click the Download drivers and software (and firmware) link option.
3. In the For product box, enter the product model number, and then click the Go button.
4. Click the link for your operating system.
5. Scroll to the Firmware section of the table.
ENWW Solve fax problems 139
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