2 Solve problems
NOTE: To perform diagnostic and configuration procedures (for example, resetting page counts) for the
product, you must install the CP1210 Service Config Tool (available at your HP authorized repair center).
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Solve problems checklist
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Menu structure
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Configuration report
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Troubleshooting process
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Tools for troubleshooting
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Clear jams
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Paper feeds incorrectly or becomes jammed
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Solve image-quality problems
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Solve paper-handling problems
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Clean the product
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Solve performance problems
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Solve connectivity problems
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Solve fax problems
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Solve email problems
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Validate LDAP gateway
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Product resets
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Firmware upgrades
ENWW 39
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