Table 2-1 Basic problem solving (continued)
Problem Cause Solution
The product prints the engine test and the
Demo page, but does not print jobs from a
computer.
The network or USB cable is not connected
correctly.
Reconnect the cable.
TIP: Try using a new USB cable that is 3
m (10 ft) or less in length.
An incorrect driver is selected. Select the correct print driver.
The print driver is not installed correctly. Remove and then reinstall the product
software. Make sure that you use the
correct procedure and port setting.
Other devices are connected to the product
(for example, through a switch or hub) that
are interfering with the computer-product
communications.
Disconnect the other devices, switches, or
hubs.
There is a computer-port communications
problem.
Reset the computer port settings (see the
computer user guide for more
information).
The formatter is defective. Replace the formatter.
ENWW Solve problems checklist 41
To Next Page
Loading...