Alert message Description Recommended action
Fuser Error The product has experienced an error with
the fuser.
Turn off the product and disconnect the
power cable from the product. Wait
30 seconds and then reconnect the power
cord and turn on the product. Wait for the
product to initialize.
If the error continues, turn off the product,
disconnect the power cable, wait at least
25 minutes, and then reconnect the power
cable and turn on the product.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power button to turn on the product.
If the problem persists, replace the fuser
delivery assembly.
Imaging Drum Very Low The imaging drum is at the end of its useful
life.
To ensure optimal print quality, HP
recommends replacing the imaging drum at
this point. You do not need to replace the
imaging drum at this time unless print quality
is no longer acceptable. Actual imaging
drum life may vary.
The imaging drum installed in this product is
covered by the product warranty.
Replacement imaging drums have a one-year
limited warranty from the date of installation.
HP's Premium Protection Warranty applies
only to the print cartridge for this product.
The imaging drum installation date displays
on both the configuration page and on the
supplies status page when the imaging drum
reaches approximately 30% of its estimated
remaining life.
Install <Color> Cartridge The cartridge is either not installed or not
correctly installed in the product.
Install the print cartridge.
Jam in <location>
(<location> indicates the area where the jam
has occurred)
The product has detected a jam. Clear the jam from the area indicated in the
message. The job should continue to print. If
it does not, try reprinting the job.
Load Paper <Type> The tray is empty. Load print media into the tray.
If message persists after loading media into
the tray, check the TOP sensor flag. If the
flag is damaged, replace the product.
ENWW
Tools for troubleshooting
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