Control panel message Description Recommended action
49 Error
Turn off then on
The product has experienced a firmware
error.
1. Press the power button to turn the
product off.
2. If a surge protector is being used,
remove it. Plug the power cord directly
into a wall outlet.
3. Wait at least 30 seconds, turn the
product on, and then wait for the
product to initialize.
4. If the error persists, disconnect and
then reconnect the FFCs and the
connectors on the formatter PCA.
5. If the error persists, replace the
formatter PCA.
50.X Fuser Error
Turn off then on
The product has an internal hardware error. 1. Press the power button to turn the
product off.
2. If a surge protector is in use, remove it.
Connect the power cord directly into a
wall outlet.
3. Wait at least 25 minutes, turn the
product on, and then wait for the
product to initialize.
4. If the error persists, reconnect J101
and J552 on the engine controller
PCA.
5. If the error persists, check the power
source. Make sure that the power
source meets the minimum system
requirements (40Hz to 70Hz).
6. If the error persists, replace the fuser.
7. If the error persists, replace the engine
controller PCA.
52 Scanner Error
Turn off then on
The product has a scanner error. 1. Press the power button to turn the
product off.
2. If a surge protector is in use, remove it.
Connect the power cord directly into a
wall outlet.
3. Wait at least 30 seconds, turn the
product on, and then wait for the
product to initialize.
4. If the issue persists, reconnect the J1
and J801 connectors on the laser
scanner PCA and the J542 connector
on the engine controller PCA.
5. If the issue persists, replace the laser
scanner assembly.
ENWW Tools for troubleshooting 127
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