Check the scanner glass for dirt or smudges ................................................................................. 116
Check the send-fax resolution setting ........................................................................................... 116
Check the lightness/darkness setting ............................................................................................ 116
Check the Error Correction setting ................................................................................................. 117
Check the Fit-to-Page setting ......................................................................................................... 118
Clean the pickup rollers and separation pad in the document feeder ........................................... 118
Send to a different fax machine ..................................................................................................... 119
Check the sender's fax machine ..................................................................................................... 119
Solve Paper Jam or feed problems ................................................................................................................... 120
Product does not pick up paper or misfeeds .................................................................................. 120
The product does not pick up paper ............................................................................. 120
The product picks up multiple sheets of paper ........................................................... 120
The document feeder jams, skews, or picks up multiple sheets of paper .................. 120
Clean the pickup rollers and separation pad in the document feeder ........................ 121
Clear jams (print-only products) ..................................................................................................... 123
Jam locations ................................................................................................................ 123
Experiencing frequent or recurring paper jams? ......................................................... 123
Clear jams in the toner-cartridge area ......................................................................... 124
Clear jams in the output bin ......................................................................................... 125
Clear jams in the duplexer (dw models only) ............................................................... 127
Clear jams (MFP products) .............................................................................................................. 129
Jam locations ................................................................................................................ 129
Experiencing frequent or recurring paper jams? ......................................................... 129
Clear jams in the document feeder .............................................................................. 130
Clear jams in the toner-cartridge area ......................................................................... 124
Clear jams in the output bin ......................................................................................... 125
Clear jams in the duplexer ............................................................................................ 127
Solve performance problems ............................................................................................................................ 139
Factors affecting print performance .............................................................................................. 139
Print speeds .................................................................................................................. 139
The product does not print or it prints slowly ................................................................................ 140
The product does not print ........................................................................................... 140
The product prints slowly ............................................................................................. 141
Solve connectivity problems ............................................................................................................................. 142
Solve direct-connect problems ...................................................................................................... 142
Solve wired network problems ....................................................................................................... 142
Poor physical connection ............................................................................................. 142
The computer is using the incorrect IP address for the product ................................. 142
The computer is unable to communicate with the product ........................................ 143
The product is using incorrect link and duplex settings for the network ................... 143
New software programs might be causing compatibility problems ........................... 143
ENWW ix
To Next Page
Loading...