Control panel message Description Recommended action
a different file. If the message appears
only with a certain software program or
print job, then the error is in the software
program and not in the device. If the job
fails to print using a different software
program, then turn off the device and
disconnect all cables that connect the
device to the network or to a computer.
4. Remove any DIMMs and EIO cards, and
then turn the device on.
5. If, after removing DIMMs and EIO cards,
the device behaves normally, turn off
the device and reinstall DIMMs and EIO
cards one-by-one, turning off the device
off and then on again each time you
reinstall a DIMM or EIO card. If a certain
DIMM or EIO card causes the message
to reappear, replace the DIMM or EIO
card.
6. Reconnect all cables that connect the
device to the network or to a computer.
7. If the message persists, replace the
formatter (see
Formatter on page 116).
8X.YYYY EIO ERROR To continue turn off
then on
The EIO accessory card has encountered a
critical error, as specified by YYYY.
1. Turn the device off, and then turn the
device on.
2. Turn the device off, reinstall the EIO
accessory, and then turn the device on.
3. Replace the EIO accessory.
8X.YYYY EMBEDDED JETDIRECT ERROR
To continue turn off then on
The embedded HP Jetdirect print server has
encountered a critical error, as specified by
YYYY.
1. Turn the device off, and then turn the
device on.
2. Go to
www.hp.com/support/
LJM3027mfp or www.hp.com/support/
LJM3035mfp to check the latest
firmware image version. If the latest
firmware image version is newer than
the one installed on the device, upgrade
the device, if possible.
3. If the message persists, replace the
formatter (see
Formatter on page 116).
Action not currently available for Tray <X>
Tray size cannot be any size/any custom
A duplexed (2-sided) document was
requested from a tray that is set to Any size
or Any custom. Duplexing is not allowed
from a tray configured to Any size or Any
custom.
Select another tray or reconfigure the tray.
Authentication Required Authentication has been enabled for this
feature or destination. A user name and
password are required.
Type the user name and password, or contact
the network administrator.
Authentication Required To Use This
Feature
A user name and password are required. Type the user name and password, or contact
the network administrator.
Table 6-1 Control-panel messages (continued)
210 Chapter 6 Troubleshooting ENWW
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