3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Using a Windows 7 operating system DVD (purchased separately)
If you are unable to boot (start up) your computer and you cannot use the system repair discs you
previously created (select models only), you must purchase a Windows 7 operating system DVD to
reboot the computer and repair the operating system. Make sure that your most recent backup (stored
on discs or on an external drive) is easily accessible. To order a Windows 7 operating system DVD, go
to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
You can also order the DVD by calling technical support. For contact information, refer to the Worldwide
Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and
reformats the hard drive. All files you have created and any software installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the
operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD, follow these steps:
NOTE: This process takes several minutes.
1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive
before the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
5. Click Next.
6. Select Repair your computer.
7. Follow the on-screen instructions.
102 Chapter 12 Backup and recovery
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