• If you are using HP ePrint, check the following:
◦ Make sure the printer’s email address is correct.
◦ Make sure that the printer’s email address is the only address listed in the “To”
line of the email message. If other email addresses are listed in the “To” line,
the attachments you are sending might not print.
◦ Make sure you are sending documents that meet the HP ePrint requirements.
For more information, see
HP ePrint specifications.
• If your network uses proxy settings when connecting to the Internet, make sure the
proxy settings you are entering are valid:
◦ Check the settings being used by the Web browser you are using (such as
Internet Explorer, Firefox, or Safari).
◦ Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update
these settings in either the printer’s control panel. If these settings are not
updated, you will not be able to use HP ePrint.
For more information, see
Set up HP ePrint using the printer’s control panel.
TIP: For additional help on setting up and using HP ePrint, visit ePrintCenter
(
www.eprintcenter.com).
Solve problems using HP websites
If you are having problems using HP websites from your computer, check the following:
• Make sure the computer that you are using is connected to the Internet.
• Make sure the web browser meets the minimum system requirements. For more
information, see
HP website specifications.
• If your web browser uses any proxy settings to connect to the Internet, try turning
off these settings. For more information, see the documentation provided with your
web browser.
Solve wired (Ethernet) network problems
If you are unable to connect the printer to your wired (Ethernet) network, perform one
or more of the following tasks.
NOTE: After correcting any of the following, run the installation program again.
• General network troubleshooting
General network troubleshooting
If you are unable to install the HP software provided with the printer, verify that:
• All cable connections to the computer and the printer are secure.
• The network is operational and the network hub, switch, or router is turned on.
• All applications, including virus protection programs, spyware protection programs,
and firewalls, are closed or disabled for computers running Windows.
• The printer is installed on the same subnet as the computers that use the printer.
Solve wired (Ethernet) network problems 51
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