Solve setup problems18
The printer is having problems sending and receiving faxes
• Make sure you use the phone cord or adapter that
came with the printer. (If you do not use this phone
cord or adapter, the display might always show
Phone Off Hook.)
• Other equipment that uses the same phone line as
the printer might be in use. Make sure extension
phones (phones on the same phone line, but not
connected to the printer) or other equipment is not in
use or off the hook. For example, you cannot use the
printer for faxing if an extension phone is off the hook
or if you are using a computer dial-up modem to send
e-mail or access the Internet.
• If you are using a phone splitter, the splitter could
cause faxing problems. Try connecting the printer
directly to the telephone wall jack.
• Make sure that one end of the phone cord is
connected to the telephone wall jack, while the other
end to port labeled “1-LINE” on the back of the
printer.
• Try connecting a working phone directly to the
telephone wall jack and check for a dial tone. If you
do not hear a dial tone, contact your telephone
company to check the line.
• Make sure you connect the printer to an analog
phone line, or you cannot send or receive faxes. To
check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If
you do not hear a normal-sounding dial tone, it might
be a phone line set up for digital phones. Connect
the printer to an analog phone line and try sending
or receiving a fax.
• The phone line connection might be noisy. Phone
lines with poor sound quality (noise) can cause
faxing problems. Check the sound quality of the
phone line by plugging a phone into the telephone
wall jack and listening for static or other noise. If you
hear noise, turn Error Correction Mode (ECM) off and
try faxing again.
• If you are using a DSL/ADSL service, make sure that
you have a DSL/ADSL lter connected. Without the
lter, you cannot fax successfully.
• If you are using either a private branch exchange
(PBX) or an integrated services digital network (ISDN)
converter/terminal adapter, make sure the printer is
connected to the correct port and the terminal
adapter is set to the correct switch type for your
country/region.
• You are using a Fax over IP service. Try to use a
slower connection speed. If this does not work,
contact your Fax over IP service’s support
department.
Step 2: Check the list of possible problems
If you have run the fax text but are still having problems
setting up fax, check the following list of possible problems
and solutions:
Step 1: Run the fax test
Test your fax setup to check the status of the printer and
to make sure it is set up properly for faxing. For more
information, see ”Set up and use fax” on page 5.
Tip: If you receive a fax communication error that
includes an error code, you can nd an explanation
of the error code at HP’s support Web site
(www.hp.com/support). If prompted, choose your
country/region, and then type “fax error codes” in
the Search box.
If you are unable to solve the problems using the
suggestions provided in the fax test, go to Step 2.
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