Solve setup problems 19
English
The printer can send faxes but cannot receive faxes
• If you are not using a distinctive ring service, check to
make sure that the Distinctive Ring feature on the
printer is set to All Rings.
• If Auto Answer is set to Off, or if you subscribe to a
voicemail service on the same phone line that you will
use for faxing, you can only receive faxes manually.
• If you have a computer dial-up modem on the same
phone line with the printer, check to make sure that
the software that came with your modem is not set to
receive faxes automatically.
• If you have an answering machine on the same
phone line with the printer:
- Check that the answering machine is working
properly.
- Make sure the printer is set to receive faxes
automatically.
- Make sure the Rings to Answer setting is set to a
greater number of rings than the answering machine.
- Disconnect the answering machine and then try
receiving a fax.
- Record a message that is approximately 10 seconds
in duration. Speak slowly and at a low volume when
recording your message. Leave at least 5 seconds of
silence at the end of the voice message.
• Other equipment that uses the same phone line might
be causing the fax test to fail. You can disconnect all
the other devices and run the test again. If the Dial
Tone Detection Test passes, then one or more of the
other equipment is causing problems. Try adding
them back one at a time and rerunning the test each
time until you identify which piece of equipment is
causing the problem.
The printer cannot send faxes but can receive faxes
• The printer might be dialing too fast or too soon. For
example, if you need to access an outside line by
dialing “9,” try inserting pauses as follows: 9-XXX-
XXXX (where XXX-XXXX is the fax number you are
sending to). To enter a pause, touch *@ and select a
dash (-).If you are having problems sending a fax
manually from a phone that is connected directly to
the printer the printer—and if you are in the following
countries/regions—you must use the keypad on the
telephone to send the fax:
Argentina Australia
Brazil Canada
Chile China
Colombia Greece
India Indonesia
Ireland Japan
Korea Latin America
Malaysia Mexico
Philippines Poland
Portugal Russia
Saudi Arabia Singapore
Spain Taiwan
Thailand USA
Venezuela Vietnam
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