Solve setup problems20
After resolving the problems…
After you resolve any problems and have connected
the printer to your wireless network, complete the
following steps for your operating system:
Windows
Place the HP software CD into the computer and run
the software installation program again.
Mac OS
Open the HP Utility, located in the Dock. (HP Utility
is also located in the Hewlett-Packard folder in
the Applications folder on your computer.) Click
the Application icon on the toolbar, double-click
HP Setup Assistant, and then follow the onscreen
instructions.
Step 1: Make sure the wireless (802.11) light is turned on
If the blue light near the printer’s control panel is not lit,
wireless capabilities might not have been turned on.
To turn on wireless, press the (Wireless) button once
to turn on wireless capabilities. Or touch Setup on the
printer’s control panel, touch Wireless Menu, touch
Wireless ON/OFF, and then touch On.
Wireless (802.11) setup problems
This section provides information about solving problems
you might encounter when connecting the printer to your
wireless network.
Follow these suggestions in the order listed.
Note: If you are still encountering problems, see the
problem-solving information in the user guide (which
is available on your computer after you install the
software).
Reducing interference
The following tips might help reduce the chances for
interference in a wireless network:
•
Keep the wireless devices away from large metal
objects, such as ling cabinets, and other
electromagnetic devices, such as microwaves and
cordless telephones, as these objects can disrupt
radio signals.
•
Keep the wireless devices away from large
masonry structures and other building structures
as these objects can absorb radio waves and
lower signal strength.
Step 2. Check the wireless signal strength
If the strength of the signal for your wireless network or
computer is weak or if there is interference on the wireless
network, the printer might not be able to detect the signal.
To determine the strength of the wireless signal, run the
Wireless Network Test from the printer’s control panel. (For
more information, see “Step 4. Run the Wireless Network
Test” on page 21).
If the Wireless Network Test indicates the signal is weak,
try moving the printer closer to the wireless router.
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