Solve printing problems ........................................................................................................189
The device shuts down unexpectedly .............................................................................190
Error message appears on control-panel display ............................................................ 190
The device is not responding (nothing prints) .................................................................190
Device takes a long time to print .....................................................................................191
Placement of the text or graphics is wrong .....................................................................191
The device prints half a page, then ejects the paper ......................................................192
Poor print quality and unexpected printouts ..........................................................................192
General print quality troubleshooting ..............................................................................193
Meaningless characters print ..........................................................................................193
Ink is smearing ................................................................................................................ 194
Ink is not filling the text or graphics completely ...............................................................194
Output is faded or dull colored ........................................................................................194
Colors are printing as black and white ............................................................................195
Wrong colors are printing ................................................................................................195
Printout shows bleeding colors .......................................................................................195
The printout has a horizontal band of distortion near the bottom of a borderless print . . .195
Colors do not line up properly .........................................................................................196
Text or graphics are streaked .........................................................................................196
Something on the page is missing or incorrect ...............................................................196
Solve paper-feed problems ...................................................................................................196
Solve copy problems ............................................................................................................198
No copy came out ...........................................................................................................198
Copies are blank .............................................................................................................198
Documents are missing or faded ....................................................................................199
Size is reduced ...............................................................................................................199
Copy quality is poor ........................................................................................................199
Copy defects are apparent .............................................................................................199
The device prints half a page, then ejects the paper ......................................................200
Error messages appear ..................................................................................................200
Solve scan problems ............................................................................................................200
Scanner did nothing ........................................................................................................201
Scan takes too long ........................................................................................................201
Part of the document did not scan or text is missing .......................................................202
Text cannot be edited .....................................................................................................202
Error messages appear ..................................................................................................203
Scanned image quality is poor ........................................................................................203
Scan defects are apparent ..............................................................................................204
Solve fax problems ...............................................................................................................205
The fax test failed ...........................................................................................................205
Solve HP Digital Solutions problems ....................................................................................219
Solving HP Direct Digital Filing problems .......................................................................219
Common problems ...................................................................................................219
Unable to scan to network folder ..............................................................................220
Unable to scan to e-mail ...........................................................................................220
Solving HP Digital Fax problems ....................................................................................222
Solve network problems .......................................................................................................223
Contents
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