Solve copy problems ............................................................................................................109
No copy came out ...........................................................................................................109
Copies are blank .............................................................................................................110
Documents are missing or faded ....................................................................................110
Size is reduced ...............................................................................................................110
Copy quality is poor ........................................................................................................111
Copy defects are apparent .............................................................................................111
The printer prints half a page, then ejects the paper .......................................................112
Paper mismatch ..............................................................................................................112
Solve scan problems ............................................................................................................112
Scanner did nothing ........................................................................................................112
Scan takes too long ........................................................................................................113
Part of the document did not scan or text is missing .......................................................113
Text cannot be edited .....................................................................................................113
Error messages appear ..................................................................................................114
Scanned image quality is poor ........................................................................................114
Scan defects are apparent ..............................................................................................115
Solve fax problems ...............................................................................................................116
The fax test failed ...........................................................................................................116
Solve problems using HP Web sites and services ................................................................129
Solve problems using HP Web services .........................................................................129
Solve problems using HP Web sites ...............................................................................130
Solve HP Digital Solutions problems ....................................................................................130
Solving HP Direct Digital Filing problems .......................................................................130
Common problems ...................................................................................................130
Unable to scan to network folder ..............................................................................131
Unable to scan to e-mail ...........................................................................................132
The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows) .................................................................................................................132
Solving HP Digital Fax problems ....................................................................................132
Solve memory device problems ............................................................................................134
The printer cannot read the memory device ...................................................................134
The printer cannot read photos on the memory device ...................................................135
Solve wired (Ethernet) network problems .............................................................................135
General network troubleshooting ....................................................................................135
Network port created does not match printer IP address (Windows) ..............................136
Solve wireless problems .......................................................................................................136
Basic wireless troubleshooting ........................................................................................ 136
Advanced wireless troubleshooting ................................................................................137
Step 1: Make sure your computer is connected to your network ..............................137
Step 2: Make sure that the printer is connected to your network ..............................138
Step 3: Check to see if the firewall software is blocking communication ...................139
Step 4: Make sure the printer is online and ready .....................................................140
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only) ...............................................................................................140
Step 6: Make sure the HP Network Devices Support service is running
(Windows only) .........................................................................................................141
Add hardware addresses to a wireless access point (WAP) .....................................141
Configure your firewall to work with printers .........................................................................142
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