Packaging and transporting guidelines .............................................................................................................. 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31
Component replacement procedures .................................................................................................................. 31
Preparation for disassembly ............................................................................................................. 31
Bottom cover ..................................................................................................................................... 31
Solid-state drive ................................................................................................................................ 32
Memory modules ............................................................................................................................... 34
6 Removal and replacement procedures for authorized service provider parts .................................................... 37
Component replacement procedures .................................................................................................................. 37
Battery ............................................................................................................................................... 37
RGB keyboard control board (select products only) ......................................................................... 38
Power connector cable ...................................................................................................................... 39
Speakers ............................................................................................................................................ 40
Card reader/audio board ................................................................................................................... 41
Heat sink ............................................................................................................................................ 42
Fans ................................................................................................................................................... 45
USB board .......................................................................................................................................... 46
RJ-45 door ......................................................................................................................................... 47
System board .................................................................................................................................... 48
Infrared (IR) board ............................................................................................................................. 50
Touchpad ........................................................................................................................................... 51
Display assembly ............................................................................................................................... 53
Keyboard with top cover ................................................................................................................... 62
7 Using Setup Utility (BIOS) ............................................................................................................................. 65
Starting Setup Utility (BIOS) ................................................................................................................................ 65
Updating Setup Utility (BIOS) .............................................................................................................................. 65
Determining the BIOS version ........................................................................................................... 65
Preparing for a BIOS update .............................................................................................................. 66
Downloading a BIOS update ........................................................................................... 66
Installing a BIOS update .................................................................................................. 66
8 Backing up, restoring, and recovering ........................................................................................................... 69
Backing up information and creating recovery media ........................................................................................ 69
Using Windows tools ......................................................................................................................... 69
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 69
Restoring and recovery ........................................................................................................................................ 70
Restoring, resetting, and refreshing using Windows tools .............................................................. 70
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