Packaging and transporting guidelines .............................................................................................................. 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31
Component replacement procedures .................................................................................................................. 31
Preparation for disassembly ............................................................................................................. 31
Bottom cover ..................................................................................................................................... 31
Solid-state drive ................................................................................................................................ 32
Memory modules ............................................................................................................................... 34
6 Removal and replacement procedures for authorized service provider parts .................................................... 37
Component replacement procedures .................................................................................................................. 37
Battery ............................................................................................................................................... 37
Power connector cable ...................................................................................................................... 38
Speakers ............................................................................................................................................ 39
Card reader/audio board ................................................................................................................... 40
Heat sink ............................................................................................................................................ 41
Fans ................................................................................................................................................... 44
USB board .......................................................................................................................................... 45
System board .................................................................................................................................... 46
RJ-45 door ......................................................................................................................................... 48
Infrared (IR) board ............................................................................................................................. 49
Touchpad ........................................................................................................................................... 50
Display assembly ............................................................................................................................... 52
Keyboard with top cover ................................................................................................................... 60
7 Using Setup Utility (BIOS) ............................................................................................................................. 63
Starting Setup Utility (BIOS) ................................................................................................................................ 63
Updating Setup Utility (BIOS) .............................................................................................................................. 63
Determining the BIOS version ........................................................................................................... 63
Preparing for a BIOS update .............................................................................................................. 64
Downloading a BIOS update ........................................................................................... 64
Installing a BIOS update .................................................................................................. 64
8 Backing up, restoring, and recovering ........................................................................................................... 67
Backing up information and creating recovery media ........................................................................................ 67
Using Windows tools ......................................................................................................................... 67
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 67
Restoring and recovery ........................................................................................................................................ 68
Restoring, resetting, and refreshing using Windows tools .............................................................. 68
Recovering using HP Recovery media ............................................................................................... 68
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