Service and Support
HP Technology Services
Capitalizing on HP ProLiant server and HP BladeSystem capabilities requires a service partner who
understands your increasingly complex business technology environment. That's why it makes sense to
team up with the people who know HP infrastructure hardware and software best - the experienced
professionals at HP Services.
Protect your business beyond warranty with HP Care Pack Services
When you buy HP Options, it's also a good time to think about what level of service you may need. HP Care
Pack services provide total care and support expertise with committed response choices designed to meet
your IT and business need
HP Foundation Care services offer scalable reactive support-packages for HP servers and software. You
can choose the type and level of service that is most suitable for your IT and business needs. HP Proactive
Care delivers high levels of system availability through proactive service management and advanced
technical response.
Recommended HP Care Pack Services for optimal satisfaction with your HP product
Optimized Care
3-Year HP 6 hour Call to Repair Response, Proactive Care
Combined reactive and proactive support for hardware and software helping optimize your systems and
delivering high levels of availability through proactive service management and advanced technical
response. Hardware problem resolution to return the hardware in operating condition within 6 hours of the
initial service request. A Technical Account Manager, as your single point of contact, will own your call or
issue end to end until resolved.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855EEE.pdf
HP Installation of ProLiant Add On Options Service
This easy-to-buy, easy-to-use HP Care Pack service helps ensure that your new HP hardware or software
is installed smoothly, efficiently, and with minimal disruption of your IT and business operations.
Standard Care
3-Year HP 24x7 4 hour response, Proactive Care Service
This service gives you combined reactive and proactive support including rapid access to our Advanced
Solution Center to manage and prevent problems and a Technical Support Specialist with a broad level of
technical knowledge that will engage with additional technical expertise as needed from HP's vast global
resources.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855EEE.pdf
HP Installation of ProLiant Add On Options Service
This easy-to-buy, easy-to-use HP Care Pack service helps ensure that your new HP hardware or software
is installed smoothly, efficiently, and with minimal disruption of your IT and business operations.
QuickSpecs
HP Smart Array P420 Controller
Service and Support
DA - 14228 North America — Version 13 — September 13, 2013
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