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HP 4400 - User Manual

HP 4400
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HP Enterprise Virtual Array Updating Product
Software Guide (XCS 10000000)
Abstract
This guide describes how to upgrade controller software, disk drive firmware, and related EVA management software on the
HP EVA4400 and HP EVA6400/8400. HP P6300/P6500 EVAs are not included in this document because they are already
running XCS 10000000 and do not need an upgrade. P6000, used throughout this document, is the new branding for the
Enterprise Virtual Array product family. General references to HP P6000 Command View may also refer to earlier versions of
HP Command View EVA.
This guide is intended for field personnel and customers who are experienced with these array models, storage area networks,
HP P6000 Command View and associated software. This guide does not provide information about upgrading or replacing
array hardware.
The information in this guide is subject to change. Please check for the latest version before starting an upgrade.
HP Part Number: 667991-001
Published: June 2011
Edition: 2

Table of Contents

Other manuals for HP 4400

Questions and Answers

  • M
    Mrs. Lisa JohnsonSep 5, 2025
    What to do if the storage cell is in device discovery on HP Server?
    • E
      Eric MartinSep 5, 2025
      If the storage cell is in device discovery on your HP Server, restart the disk drive firmware upgrade.
  • S
    Scott AriasNov 23, 2025
    Why are no storage systems found on my HP Server?
    • D
      Deborah RobinsonNov 23, 2025
      If HP P6000 Command View shows 'No storage systems found', there are several possible causes: * The management server might not be communicating with either controller. Check the connection configuration between the management server and the controller pair to ensure there is a communication path to both controllers. * If HP P6000 Command View is starting up, a password may be enabled on the controllers, but not entered in HP P6000 Command View. Enter the correct password or disable it on the controller. * The switches may not be zoned correctly. Verify that the switches are zoned correctly. * HP P6000 Command View may have been restarted during a communication failure. Verify the controllers are running and check cable connections between the management server and the switch. * ...
  • D
    Dennis Moreno Jr.Sep 18, 2025
    What to do if I get a 'Not a supported version' error on my HP Server?
    • T
      Teresa OliverSep 18, 2025
      If you encounter a 'Not a supported version' error on your HP Server, restart HP P6000 Command View and retry the disk drive firmware upgrade.
  • B
    Brittney WilliamsSep 16, 2025
    What to do if I get an 'Invalid Target Handle' error on my HP Server?
    • C
      Christopher WebbSep 16, 2025
      If you get an 'Invalid Target Handle' error on your HP Server, check the drive properties in HP P6000 Command View for problems. Resolve the problem and restart the disk drive firmware upgrade.
  • P
    peterortizSep 14, 2025
    What to do if object is not found in View on HP Server?
    • C
      Cameron GreenSep 14, 2025
      If an object is not found in the View on your HP Server, check for any connection issues between HP P6000 Command View and the array, and restart the disk drive firmware upgrade.
  • L
    lbeardSep 12, 2025
    What to do if I see 'Failed - Successful Status' on my HP Server?
    • L
      Laura BradleySep 12, 2025
      If you see 'Failed - Successful Status' on your HP Server, restart the disk drive firmware upgrade.
  • N
    Nicholas Williamson IISep 12, 2025
    What to do if unable to process command at this time on HP Server?
    • M
      Mathew ShafferSep 12, 2025
      If you are unable to process a command at this time on your HP Server, check for any connection issues between HP P6000 Command View and the array, and restart the disk drive firmware upgrade.
  • H
    hayestroySep 9, 2025
    What to do if unable to determine the condition of the physical store on HP Server?
    • M
      Melanie CarrSep 9, 2025
      If you are unable to determine the condition of the physical store on your HP Server, check the drive properties in HP P6000 Command View for problems. Resolve the drive problems and restart the disk drive firmware upgrade.
  • C
    Caitlin MedinaSep 7, 2025
    What to do if I get a 'Media Not Available' error on my HP Server?
    • A
      Andrea PalmerSep 7, 2025
      If you encounter a 'Media Not Available' error on your HP Server, restart the disk drive firmware upgrade.
  • K
    katelynhartAug 20, 2025
    What to do if I get HTTP status 404 or 503 error on my HP Server?
    • G
      ggeorgeAug 21, 2025
      If you encounter an HTTP status 404 (Not Found) or 503 (No Service) error when accessing your HP P6000 Server, here's what you can do: * For a 404 error, if it occurs because HP P6000 Command View might be initializing, retry the request by refreshing the browser. * If a .frm (HTML) file is missing, reinstall HP P6000 Command View. * For a 503 error, retry the request when HP P6000 Command View is up. * If the browser times out, retry the request when both the server and HP P6000 Command View are running.

Summary

Getting Started with HP Enterprise Virtual Array Updates

Upgrade Overview

Explains online and offline upgrade methodologies.

Upgrade Paths

Details supported upgrade and downgrade routes.

Preparing for the Upgrade Process

Checking Array Hardware

Assesses the physical health of array components.

Checking and Upgrading SAN Infrastructure

Validates network and host connectivity.

Evaluating Your Configuration

Assesses system readiness based on gathered data.

Managing Host I;O Timeouts

Adjusts system timeouts for smooth online upgrades.

Backing Up All Array Data

Recommends a full data backup before the upgrade.

Saving Array Configuration Data

Collects and stores current array settings.

Upgrading the Enterprise Virtual Array

Checking the Health of the Enterprise Virtual Array

Final check of array components' operational status.

Disabling Array Passwords

Removes password protection to facilitate the upgrade.

Halting All Host Access for Offline Upgrade

Stops host I/O for offline procedures.

Upgrading the Controller Software

The core process of updating the array's firmware.

Upgrading Disk Drive Firmware

Updates firmware on individual storage drives.

Resuming Array Operation

Returns the array to normal service post-upgrade.

Troubleshooting HP Enterprise Virtual Array Issues

HP P6000 Command View Errors

Details specific error messages and their causes.

HTTP Status 404, 503 Errors

Addresses web server communication failures.

Unknown Storage System

Resolves issues where the array is not recognized.

Disk Drive Firmware Upgrade Errors

Handles issues during disk firmware updates.

Support and Other Resources

HP Technical Support

Provides contact information for assistance.

Related Information

Links to additional documents and websites.

HP 4400 Specifications

General IconGeneral
BrandHP
Model4400
CategoryController
LanguageEnglish

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