2–4 Startup Guide
Additional Information, Help and Updates
Contacting Technical Support
Obtaining Support Telephone Numbers
If you cannot solve a notebook problem by using the online Help
and Support Center installed on your notebook or the
documentation included with the notebook, you may need to
contact HP. To obtain a list of worldwide customer support
telephone numbers or to locate the HP office near you, use one of
the following methods:
■ Select Start > Control Panel > Performance and
Maintenance > System icon. Then, near the lower edge
of the System Properties window, select the Support
Information button.
■ Refer to the Worldwide Telephone Numbers booklet (English
only) included with your notebook to contact a an HP
Customer Care Center.
■ Visit the HP Web site at:
http://www.hp.com/support
Preparing to Call Technical Support
To provide the fastest possible resolution of your problem, have
the notebook and the following information available when
you call:
■
Product name, serial number, and product number are provided
on Service ID tag affixed to the bottom of the notebook.
■ Purchase date on the invoice.
■ Conditions under which the problem occurred.
■ Error messages that have been displayed.
■ Operating system version number and registration number.
■ To display the operating system version number and
registration number, select Start > System icon > General tab.
■ Brand and model of an optional printer.
335398-001.book Page 4 Friday, August 29, 2003 1:03 PM
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