Recommended materials and equipment ........................................................................................ 27
Cleaning your computer ...................................................................................................................................... 28
Enabling HP Easy Clean (select products only) ................................................................................. 28
Removing dirt and debris from your computer ................................................................................ 28
Cleaning your computer with a disinfectant ..................................................................................... 29
Caring for wood veneer (select products only) ................................................................................. 30
Packaging and transporting guidelines .............................................................................................................. 30
Accessing support information ........................................................................................................................... 30
5 Removal and replacement procedures for authorized service provider parts .................................................... 32
Component replacement procedures .................................................................................................................. 32
Preparation for disassembly ............................................................................................................. 32
Bottom cover ..................................................................................................................................... 32
Battery ............................................................................................................................................... 33
Memory modules ............................................................................................................................... 35
WLAN module .................................................................................................................................... 36
Solid-state drive ................................................................................................................................ 38
RTC battery ........................................................................................................................................ 38
I/O board ............................................................................................................................................ 39
Touchpad ........................................................................................................................................... 40
Fan ..................................................................................................................................................... 41
Fingerprint reader board ................................................................................................................... 42
Heat sink ............................................................................................................................................ 43
System board .................................................................................................................................... 44
Speaker .............................................................................................................................................. 46
Power connector cable ...................................................................................................................... 47
Display assembly ............................................................................................................................... 48
Top cover with keyboard ................................................................................................................... 54
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 56
Using Computer Setup ......................................................................................................................................... 56
Navigating and selecting in Computer Setup ................................................................................... 56
Restoring factory settings in Computer Setup ................................................................................. 56
Updating the BIOS ............................................................................................................................. 57
Determining the BIOS version ......................................................................................... 57
Preparing for a BIOS update ........................................................................................... 57
Downloading a BIOS update ......................................................................... 57
Installing a BIOS update ............................................................................... 58
Changing the boot order using the f9 prompt .................................................................................. 58
TPM BIOS settings (select products only) ........................................................................................................... 58
Using HP Sure Start (select products only) ......................................................................................................... 59
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