HP ProCurve 4204vl - Page 38

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HP ProCurve warranty and support
HP ProCurve networking products come with warranties you
would expect from HP.
•HPProCurveLifetimeWarranty
♦
features next-business-day
advance replacement.
•HPProCurvewarrantyincludescoverageforfansandpower
supplies.
•Softwarereleasenoticationisprovideduponregistrationon
the My.ProCurve.com Web site.
•LimitedelectronicortelephonesupportisavailablefromHP.
For details about the support provided and the period during
which support is available, refer to the HP Web site:
www.procurve.com/support. Details about the software
releases provided and the period during which software
releases are available can also be found at this Web site.
•FordetailsabouthowtocontactHPProCurvetechnical
support, refer to the HP Web site:
www.procurve.com/contact-support
HP ProCurve Services
HP provides a full range of services to meet the end-to-end
networking needs of our customers. Network lifecycle services
form the core foundation of network consulting, assessments,
planning, design, integration, deployment, and management.
These can be purchased on a standalone basis or can be used
to deliver solutions throughout the network, spanning network
security/HP Adaptive Infrastructure and Data Center
Networking Services, as well as wireless/mobility solutions.
The HP ProCurve Lifetime Warranty
♦
provides robust ongoing
network support. Because many customers have advanced
support needs, HP offers a wide range of optional services to
increase uptime, protect your technology investment, and
assist you with services such as:
•24x7phonesupportforhardwareandsoftware
•Onsitetechnicalengineerforhardwareresponse
•Directaccesstosupportexperts
•Accountmanagementsupport
•InstallationandStartupServices
Choose HP Services when you want to upgrade or extend your
warranty coverage. HP can also provide integrated support for
your entire IT infrastructure, including networking, servers, and
storage, to help you grow your business with expert support
that is affordable, personal, and scaled to your needs.
Overview of HP ProCurve Service offerings
•Consultingservices
•HardwareandSoftwareMaintenanceServices
•Deployment&ImplementationServices
•MissionCriticalandProactiveServices
•ChannelPartnerDeliveredServices
HP Network Consulting Service delivers consultation on
multivendor network architectures, technologies, protocols,
products, and tools to help you manage costs, increase quality,
mitigate risks, and increase agility.
Consulting Services
HP Network Consulting Service is a customized service for
customers who are planning to integrate IT systems,
consolidate or expand networks, and/or migrate to new
technologies. HP provides technical expertise to assist
customers in defining requirements, developing strategies,
and planning network support for applications.
HP ProCurve Customer Care
♦
For as long as you own the product, with next-business-day advance replacement (available in most countries). The following hardware products and their related series modules have a one-year
hardware warranty with extensions available: HP ProCurve Routing Switch 9300m Series, HP ProCurve Switch 8100 Series, and HP ProCurve Network Access Controller 800. The following hardware
mobility products have a one-year hardware limited warranty with extensions available: HP ProCurve M111 Client Bridge, HP ProCurve MSM3xx-R Access Points, HP ProCurve MSM7xx Mobility and Access
Controllers, HP ProCurve RF Manager IDS/IPS Systems, HP ProCurve MSM Power Supplies, and HP ProCurve 1-Port Power Injector. Disk drives in the HP ProCurve ONE Services zl Module have
a ve-year hardware warranty. Standalone software, upgrades, or licenses may have a different warranty duration. For details, refer to the ProCurve Software License, Warranty, and Support booklet at
www.procurve.com/warranty.