HP ProCurve 4204vl - Page 39

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Hardware and Software Maintenance Services
The services below are available as HP Care Pack and
Contractual Services:
Hardware support
•4-HourSameBusinessDay
•4-Hour24x7SameDay
•6-HourCalltoRepair
•NextBusinessDayOnsite
Software support
•24x7or9x5SoftwareSupport
•Softwareproductupdates
Combination hardware/software support
•HPSupportPlus
– HP Services engineers deliver onsite hardware support and
over-the-phone software support 13 hours per day, 5 days
per week.
•HPSupportPlus24
– HP Services engineers deliver onsite hardware support and
over-the-phone software support around the clock, 365
days per year.
Deployment & Implementation Services
HP Deployment Services help you get your HP ProCurve
Networking device up and running quickly by coordinating the
installation, configuration, and verification of the new device
with:
•HPProCurveInstallationService
•HPProCurveInstallationandStartupService
HP Mission Critical and Proactive Services
HP Services can improve availability and avoid costly downtime
by mitigating technology-related business risks while enhancing
operational efficiency and service delivery through service
management best practices and access to premium support.
HP Proactive 24
•Thisisanintegratedhardwareandsoftwaresupportsolution
that combines efcient proactive problem prevention with
responsive technical assistance whenever you need it.
HP Critical Service
•AccesstoproactiveonsiteexpertisefromHP-certiedhigh-
availability experts
•Priority-reactiveassistancefromtheHPworldwidenetworkof
mission-critical response centers
•Remotesupporttoolstomonitoryourenvironmentfor
potential problems
•Evaluationofyourinfrastructureandprocesses,aswellas
assistance in implementing recommendations to achieve
availability requirements
Channel Partner Delivered Services
HP ProCurve channel resellers meet the most challenging
customer networking solutions needs by designing and
supporting complex networking and application environments.
•HPProCurveMasterchannelresellersprovidethehighest
level of technical expertise and networking certication and
have the infrastructure to deliver 24x7 post-sales services,
offer a complete and robust portfolio of networking services
and solutions, and provide hardware repair or replacement in
less than one business day.
•HPProCurveExpertchannelresellersdeliversolutionsand
services on a project basis, can provide next-business-day
replacement, and offer a complete and robust portfolio of
networking services and solutions, including post-sales
support.
•HPProCurveProfessionalchannelresellersprovidethe
logistics and nancial services that make it easy for
customers to purchase HP ProCurve products.
For more information about channel partner delivered services
please visit:
www.procurve.com/services.
To find out more about the HP ProCurve Services available in
your country, please visit the Web:
•HPProCurveservicesoverview:www.procurve.com/services
•AboutHPServices:www.hp.com/hps/about
•HPCarePackServices:www.hp.com/hps/carepack
•HPCarePackLookupTool:www.hp.com/go/lookuptool
•HPNetworkServices:www.hp.com/go/networks
•HPMissionCriticalandProactiveServices:
www.hp.com/services/missioncritical