Basic Care
Delivers minimum recommended support service level
3-Year HP Next Business Day with Collaborative Support
This service gives you hardware break/fix plus software diagnosis support with collaborative call
management for a broad spectrum of 3rd Party software products including O/S and hypervisors.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8232ENW.pdf
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
Related Services
HP Proactive Care Personalized Support - Environmental Option
The Personalized Support option provides an assigned Account Support Manager who can bring best
practices from across the industry plus extra technical skills to your IT team. This option is only available
as an add-on to HP Proactive Care Support.
HP Proactive Select Service
Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy
Proactive Select Service Credits when you purchase your hardware and then use the credits over the next
12 months.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN.pdf
Additional HP Care Pack services can be found at:
http://www.hp.com/go/cpc
Insight Online/Insight
Remote Support
HP Insight Remote Support provides 24 X 7 remote monitoring, proactive notifications, and problem
resolution. This comes at no additional cost with your HP solution
*
. Learn more about Insight Remote
Support
http://www.hp.com/go/insightremotesupport
and Insight Online
http://www.hp.com/go/insightonline
* Insight Remote Support is a prerequisite for Proactive Care.
HP Support Center
Personalized online support portal with access to information, tools and experts to support HP business
products. Submit support cases online, chat with HP experts, access support resources or collaborate with
peers. Learn more
http://www.hp.com/go/hpsc
HP's Support Center Mobile App
*
allows you to resolve issues yourself or quickly connect to an agent for
live support. Now, you can get access to personalized IT support anywhere, anytime.
HP Insight Remote Support and HP Support Center are available at no additional cost with a HP warranty,
HP Care Pack or HP contractual support agreement.
*HP' Support Center Mobile App is subject to local availability
QuickSpecs
HP ProLiant DL320e Generation 8 (Gen8) v2
Service and Support
DA - 14563 North America — Version 8 — December 13, 2013
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