Service and Support
Offerings
(HP Care
Pack Services)
Hardware Services 4-Hour On-site Service
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years
U4496A
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
U4496E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years
U4497A
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic
U4497E
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years
U4498A
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
U4498E
Hardware Services Next Business Day On-Site Service
Hardware Installation
U4506A
Hardware Installation, Electronic
U4506E
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis
8am-5pm, M-F, excl. HP holidays.
U4507A
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis
8am-5pm, M-F, excl. HP holidays, Electronic
U4507E
Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl.
HP holidays.
U4508A
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl.
HP holidays, Electronic
U4508E
Onsite HW support, 8am-9pm, M-F, 4hr response and Linux O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl.
HP holidays.
U4510A
Onsite HW support, 8am-9pm, M-F, 4hr response and Linux O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl.
HP holidays, Electronic
U4510E
Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays.
U4509A
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic
U4509E
Onsite HW support 24x7, 4hr response and Linux O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays.
U4511A
Onsite HW support 24x7, 4hr response and Linux O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
U4511E
HP Care Pack Priority Services for ProLiant Servers - Priority Silver
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support,
1-hr response, Monday - Friday, 8AM - 5PM local time, 2-hr response after hours
for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System, Technical Account Manager, Technical Newsletter, SW
activity review, proactive patch notification, 1 System Healthcheck per year (2-5-
2 Part Number for Canada)
FM-M04E1-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent
System Support for Windows NT, Windows 2000, Professional, Server or
Advanced Server Operating System (2-5-2 Part Number for Canada)
FM-M24E1-36
QuickSpecs
HP ProLiant DL360 Generation 3
Options
DA - 11504 Worldwide QuickSpecs — Version 38 — 12.13.2004
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