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hp psc 900 series
4 If you are still experiencing problems and need to speak with an hp Customer
Support Representative:
– Have your serial number and service ID ready. To display your serial
number, on the front panel, press Enter and Start Copy, Black at the
same time, until the serial number appears in the front-panel display. To
display your service ID, on the front panel, press Enter and Start Copy,
Color at the same time, until SERV ID: and the number appear in the
front-panel display.
– Print a Self-Test Report.
–Make a color copy.
– Be prepared to describe your problem in detail.
5 Call hp Customer Support. Be near your unit when you call.
prepare your
unit for shipment
If after contacting hp Customer Support you are requested to send your unit in for
service, please follow the power off and rebox steps below to avoid further damage
to the hp product.
1 Turn on the unit.
Disregard steps 1 through 6, if your unit will not turn on and the print carriage
is in the home position. You will not be able to remove the print cartridges.
Proceed to step 7.
2 Open the print-cartridge access door.
3 Remove the print cartridges from their holders, and lower the latches.
Caution! Remove both print cartridges and lower both latches.
Failure to do so may damage your unit.
4 Place the print cartridges in an airtight bag so they will not dry out, and put
them aside (do not send them with the unit, unless instructed to by the hp
customer support call agent).
5 Turn off the unit.
6 Close the print-cartridge access door.
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