HP SC20 - Page 20

QuickSpecs
hp AlphaServer SC20
DA-10976 North America — Version 1 — May 24, 2002 20
Options
Step 10 – Hardware and Software Supplemental Support Services (continued)
Program Features – Principal Server (continued)
Priority Gold Executive
• 24 x 7 HW support with Named Engineer, 2-hour response for on-site support
• 24 x 7 Gold SW support - Named Account Rep
• 30-minute callback (critical); 1-hour callback (non-critical)
• License Subscription for Compaq O/S software and embedded L/P (i.e. EIS for OpenVMS, unlimited users and server extensions for Tru64
UNIX)
• Software update distribution on CD-ROM: OpenVMS or Tru64 UNIX and their layered products (L/P not on CDDS are ordered separately)
• Technical newsletter, SW activity review and 10 hrs Upgrade impact planning
• Proactive Revision Management
• Two (2) System Healthchecks per year
• Customer site must be within 25 miles of a Compaq service location
• Mandatory pre-qualification required
Program Features – Subsequent Servers
SSP’s (Subsequent System Packages for SC20 AlphaServer systems)
• For Priority, Priority 24, Priority Silver, Priority Gold, Priority Gold Executive
• HW Support at same level as corresponding package for Principal server
• License Subscription: Compaq O/S
• Telephone support through Principal server covered by full support package
Program Features – Installation
Installation is included for all AlphaServer SC20 building blocks.
• Pre-installation review
• Basic product usage info
• Unpacking of equipment
• No software installation added
• Assemble and test
Model/CarePaq Priority
Service
Principal Server
1 Year
Principal Server
3 Years
Subsequent Systems
1 Year
Subsequent Systems
3 Years
SC20 (DS20L) Priority FP-A01LA-12 FP-A01LA-36 FP-A21LA-12 FP-A21LA-36
Priority 24 FP-A02LA-12 FP-A02LA-36 FP-A22LA-12 FP-A22LA-36
Priority Silver FP-A04LA-12 FP-A04LA-36 FP-A24LA-12 FP-A24LA-36
Priority Gold FP-A08LA-12 FP-A08LA-36 FP-A28LA-12 FP-A28LA-36
Priority Gold Exec. FP-A09LA-12 FP-A09LA-36 FP-A29LA-12 FP-A29LA-36
SC40 BBB (ES40) Priority FP-F21BA-12 FP-F21BA-36
Priority 24 FP-F22BA-12 FP-F22BA-36
Priority Silver FP-F24BA-12 FP-F24BA-36
Priority Gold FP-F28BA-12 FP-F28BA-36
Priority Gold Exec. FP-F29BA-12 FP-F29BA-36
SC45 BBB (ES45) Priority FP-21EB-12 FP-21EB-36
Priority 24 FP-22EB-12 FP-22EB-36
Priority Silver FP-24EB-12 FP-24EB-36
Priority Gold FP-28EB-12 FP-28EB-36
Priority Gold Exec. FP-29EB-12 FP-29EB-36