9 Troubleshooting .............................................................................................................. 75
Scan errors ........................................................................................................................... 75
Basic troubleshooting tips ........................................................................................................ 76
Installation problems ............................................................................................................... 77
Initialization or hardware problems .......................................................................................... 77
Check the Ethernet connection .................................................................................. 77
Check that the product has power ............................................................................. 78
Reset the product ..................................................................................................... 78
The product has paused or shut down ....................................................................................... 78
The product is displaying a “pause” message on the touch screen ................................. 78
I received an e-mail indicating that the product has shut down ...................................... 78
Paper feeding problems .......................................................................................................... 79
Paper jamming, skewing, misfeeds, or multiple-page feeds ........................................... 79
Scanning fragile originals ........................................................................................ 79
Paper does not feed from the product ........................................................................ 79
Originals are curling up in the document output tray .................................................... 80
The bottom of the scanned image is cut off ................................................................. 80
The scanned images have streaks or scratches ............................................................ 80
An item loaded in the document input tray jams repeatedly .......................................... 80
Clear jams from the paper path ................................................................................ 81
The product has stopped working correctly ................................................................................ 82
Solve e-mail problems ............................................................................................................. 82
Validate the SMTP gateway address .......................................................................... 82
Validate the LDAP gateway address .......................................................................... 83
Solve network problems .......................................................................................................... 83
Restore factory settings ........................................................................................................... 84
Contact HP Support ................................................................................................................ 84
10 Specifications and warranty ......................................................................................... 85
Product specifications ............................................................................................................. 85
Document feeder specifications ................................................................................................ 85
Environmental specifications .................................................................................................... 86
Certificate of Volatility ............................................................................................................ 86
Volatile memory ...................................................................................................... 86
Non-volatile memory ............................................................................................... 86
Hard disk drive memory ........................................................................................... 87
Regulatory model number ....................................................................................................... 87
Environmental product stewardship program ............................................................................. 87
Protecting the environment ........................................................................................ 87
Plastics ................................................................................................................... 87
Energy information .................................................................................................. 87
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