Warranty
WarrantyWarranty
Warranty
3-year parts exchange, next business day response, 9x5 phone support
Warranty Upgrade
Warranty UpgradeWarranty Upgrade
Warranty Upgrade
Options
OptionsOptions
Options
Response - Upgrade on-site response from next business day to same day 4-hours
Coverage - Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days
HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of
coverage
HP Care Pack is not available for less than the product's warranty duration
HP Care Pack is available for sale anytime during the warranty period for most products, but the commencement
date will be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be
required
HP Care Pack services are prepaid
For additional HP Care Pack (hardware & software) information, as well as orderable part numbers, please refer to
the URL listed below:
http://h18005.www1.hp.com/services/carepaq/index.html
Support Services
Support ServicesSupport Services
Support Services
HP Services provides a three-year, limited warranty, fully supported by a worldwide network of resellers and service providers
and 9x5 hardware technical phone support during the warranty period. In addition, available service offerings include a full
range of optional packaged hardware and software services:
Installation and start up
Extended coverage hours and enhanced response times
System management and performance services
Availability and recovery services
QuickSpecs
HP StorageWorks Ultrium Tape Drives
HP StorageWorks Ultrium Tape DrivesHP StorageWorks Ultrium Tape Drives
HP StorageWorks Ultrium Tape Drives
Service and Support, HP Care Pack and Warranty Information
DA - 11739 North America — Version 1 — July 28, 2003
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